Frequently Asked Questions
Shipping & Orders
How much does shipping cost?
For US orders under $40, standard shipping is $5.
US orders above $40 and all orders to PR qualify for FREE shipping.
Can I place an order with expedited shipping?
We offer expedited 2-day shipping on continental US orders for $12.
When will my order ship?
You can expect to receive an email with your tracking number within 1-3 business days after purchase.
Where does my order ship from?
BDB headquarters in Irvine, CA.
Can I place an order if I live outside the United States?
If you live outside of the US, PR, or Canada, please contact us before placing your order to ensure a positive experience.
BDB does not offer free shipping for orders shipped outside of the continental US.
Disclaimer: International customs fees are not included in the product price or shipping cost. These fees are the customer's responsibility and will not be reimbursed by BDB.
For more information, please contact your local customs before purchasing.
I’m missing an item or my order included the wrong item
Please email us with your order number and the missing/incorrect product names and a member of our team will follow up shortly.
My order is damaged or defective – what do I do?
We care about providing high-quality products you can count on and want to work quickly to resolve any issues you may be experiencing.
Please contact us with your order number, product name, and a photo of the damage, and a member of our team will follow up shortly with next steps.
My discount isn’t working at checkout or I have another technical issue.
Please send us your discount code with a description of the issue and a member of our team will follow up shortly.
I have a different issue or question. Who do I contact?
Email us your question and a member of our team will be happy to help.
Returns & Exchanges
What is the BDB return policy?
If you are unhappy with your purchase for any reason, we offer a 30 day money back guarantee on items purchased through our website.
To start a return request, contact email@example.com within 30 days of purchase using the packing slip included in your order. Once we have successfully reviewed and approved your request, our team will provide a shipping label and instructions to complete your return.
You must request a return within 30 days of purchasing to receive your refund. Items returned without contacting firstname.lastname@example.org will not be refunded.
When can I expect to receive my refund?
Once we have received and successfully processed your return request, a member of our team will contact you with the updated status.
If approved, the refunded amount will automatically be applied to the original payment method.
Please be mindful of processing times from your bank or credit card company. You can review our full refund policy here.
How do I make an exchange?
For the quickest resolution, we recommend requesting a return from email@example.com.
Once we have successfully processed your return request, you can start a new purchase with your preferred product.
What is the return policy for BDB products purchased from a salon?
Only items purchased through billiondollarbeauty.com are eligible for our money back guarantee.
If you would like to return an item purchased from an authorized retailer, please contact that retailer directly.
Products & Ingredients
Are BDB products tested on animals?
BDB is proudly a Leaping Bunny Certified Cruelty-Free company.
This means we do not conduct or commission any animal tests, and BDB products do not use any ingredient or formulation that is tested on animals.
Are BDB products vegan?
Do BDB products contain parabens or talcum?
No. All BDB products are paraben-free, talcum-free, and completely non toxic.
Are BDB ingredients ethically sourced?
BDB products meet the RSPO Requirements for Supply Chain Certification Standard, are sourced with ethical procurement, and without illegal procurement.
All raw materials used in production have been formally inspected and confirmed to be completely non toxic.
I am a beauty professional. How do I become an authorized retailer of BDB?
I have a different question about BDB products. Who do I contact?
Please contact uswith any additional questions and our team will follow up shortly.
Company & Brand
Is BDB woman-owned & operated?
Are Billion Dollar Brows, Billion Dollar Beauty, and BDB the same company?
Yes. As we expand beyond brows to include beauty, we’ve refreshed our brand name.
You may receive products in packaging with Billion Dollar Brows, Billion Dollar Beauty, or BDB.
Who can I contact about press or partnership inquiries?
Please email us with press kits, media inquiries, or partnership opportunities and a member of our team will follow up with available opportunities.